Development Process

The ability to create user friendly IT that is shaped around your individual requirements makes processes more predictable, improves efficiency and ensures more consistent usage.  In order for the relevant technologies and applications to deliver the most effective solution we have developed a 4 stage development and support programme, based around a clear understanding of what you are trying to achieve as a business. This way we can ensure the IT is the right fit for you now and in the future.

Whether delivering a system from scratch or migrating and enhancing an existing system to be more effective we always look to minimise disruption and introduce the new systems as simply and smoothly as possible.

Indigo Process

Audit

Map the IT framework against the essential tools and technologies required for different size businesses. This Performance Profile enables us to identify any gaps and inconsistencies as part of creating a size-appropriate system, in terms of what you do and what you want to achieve.

Model

Once we have a framework of what the right system will be, we can refine and develop it to create a blueprint that will be the ideal fit for your individual needs, budget and scalability requirements.

Install

We do as much of the set up as we can off-site to minimise disruption and to provide out of the box fully operational systems from the point of installation. Training is provided where relevant to ensure easier user adoption to fully exploit the emerging business enabling technologies coming on to the market.

Management

Seamless support and updates takes the hassle and headache away to provide a consistent and reliable system backed up by fast and effective technical support when needed. Pro-active monitoring and updates aims to reduce downtime and organisational risks with the additional security of a fully managed disaster recovery programme on hand 24 hours a day, 365 days of the year.

Technical Support

Specially designed technical support around the way you access and use technology to help you identify the correct technical support that you and your business need:

  • Phone Tech; if you have issues with your mobile or landlines
  • Computer Tech; for any problems relating to your PC or Tablets
  • Software Tech; for any application software concerns or use queries
  • Web Tech; to help resolve any issues relating to your website
  • Social Tech; for support with any social media platforms

The range of support services available above are based on a fully integrated IT system contract.

"The solution that was provided to them benefitted from reliability and consistency, allowing them to concentrate on their clients and business goals."
"The continued support from Indigo not only helps keep the internal IT department working efficiently but it also means Eagle Plant can remain in step with IT and competitive to the market."
"When Goodman and Lilley Estate Agents then expanded to open another office, Indigo simply added more users to the cloud platform and they were up and running in weeks."
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